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Privacy Policy

At Ray of Hope Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to handling your data with transparency and in compliance with the UK GDPR and Data Protection Act 2018

Information We Collect

We may collect the following types of information when you interact with us:

  • Personal details: name, email address, phone number, address

  • Booking information: session type, date, and preferences

  • Payment details: processed securely by third-party providers (we do not store full card details)

  • Website usage data: cookies, IP address, browser type, pages visited

How We Use Your Information

We use your information to:

  • Provide and manage your counselling, coaching, and nutrition sessions

  • Process bookings and payments

  • Respond to enquiries and provide customer support

  • Send relevant updates (only if you’ve opted in)

  • Improve our website and services

Legal Basis For Processing

We use your information to:

  • Provide and manage your counselling, coaching, and nutrition sessions

  • Process bookings and payments

  • Respond to enquiries and provide customer support

  • Send relevant updates (only if you’ve opted in)

  • Improve our website and services

How We Store And Protect Your Data

  • Your data is stored securely and only accessed by authorised staff.

  • We use industry-standard security measures to protect your information.

  • Data is retained only for as long as necessary to provide our services or comply with legal obligations.

Sharing Your Information

  • We will never sell your personal data. We may share limited information with:

  • Trusted third-party providers (e.g., payment processors, booking platforms)

  • Legal or regulatory authorities, if required by law

Your Data Protection Rights

  • Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing in certain circumstances

  • Withdraw consent at any time (where applicable)

  • Data portability (receive a copy of your data in a usable format)

  • To exercise your rights, please contact us using the details below.

Cookies

  • We use cookies to improve website functionality and user experience. You can manage or disable cookies through your browser settings.

Contact Us

  • If you have questions about this Privacy Policy or how we handle your data, please contact us:

  • 📩 Email: support@rayofhopewellness.com
    📞 Phone: +44(0)3330 506459

Updates To This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

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